✓ Wipe gently with a damp cloth for cleaning.
✓ Ensure it's completely dry after cleaning.
✓ Keep away from wet areas to prevent damage.
✓ Don't overload with too many heavy keys.
✓ Securely mount on a sturdy surface.
✓ Prevent scratches with careful use.
✓ Ensure hooks are secure and intact.
✓ Use mild solutions for cleaning.
✓ Tighten screws if needed over time.
✓ Embrace the natural ageing of wood for the character.

Every item is a unique creation, distinct from mass-produced factory goods. Crafted entirely by hand, each piece may exhibit minor imperfections. We appreciate your understanding that handmade products differ from those made on an assembly line.

These so-called "flaws" are actually features that contribute to each item's uniqueness and beauty. They do not impact the product's overall look or usability.

We have a no-return/ exchange policy. If the product received is defective or incorrect then we can exchange your shipment. For that please email us at tch4974@gmail.com within 48 hours of delivery with the following information:

✓ Order number
✓ Delivery address
✓ Please send us an image of the item at tch4974@gmail.com

We will arrange for a pick up from the same address within 4-5 working days to which the product was shipped. Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.